FAQ
Straight answers. Before you decide.
Every question we have been asked about the kit, the routine and the pre-order. If something is not here, email a person.
Pre-order and shipping
4 questions
What does pre-order mean?
You pay today and your order ships with the first batch in December 2026.
When will I be charged?
At checkout, today. Your order ships with the first batch in December 2026.
When does the first batch ship?
December 2026. Pre-orders ship in the order they were placed.
Where do you ship?
Within the US for the first batch. Shipping is free on the 3 and 6 month plans.
Using ViLavo
5 questions
Who is ViLavo for?
Men who want a steady routine for how their hairline, temples, crown and scalp look and feel. If your hair loss is sudden, patchy or unexplained, see a doctor first.
How often do I use it?
Once a week, about five minutes each time. Consistency matters more than intensity.
What is in a monthly box?
Two base vials, six serum vials and four needle heads. Once a week, five minutes: each month's box covers four sessions.
What is the Prep Mist for?
It cleanses and preps the area before you stamp. Mist, let it dry, then begin.
Can I use other serums with the head?
No. Use only ViLavo serum with the head.
Safety
2 questions
Does micro-infusion hurt?
It should not. The needles are 0.5 mm long and open temporary micro-channels just below the surface. Most people describe a light prickling. Stop if it hurts.
Who should not use it?
Skip a session on broken, irritated or sunburned skin, or with an active scalp condition. If you use a prescription scalp product, or your hair loss is sudden, patchy or unexplained, see a doctor first.
The formula
3 questions
What makes it medical-grade?
The serum is formulated to a clinical standard and measured into every vial at the same strength, then delivered at 0.5 mm, a depth common in professional microneedling.
Is the complete system clinically tested?
Each of the four ingredients has its own body of published research.
Will you publish the full ingredient list?
Yes. We will publish the full ingredient list before the first batch ships.
Cancelling and returns
2 questions
Can I cancel a pre-order?
Yes. Cancel any time before your order ships for a full refund.
What if it is not for me?
Once it ships, you can return it within 30 days of delivery for a full refund.
Still a question
Email a person.
We answer every email ourselves, usually within two business days.
commercial@vilavoclinical.comReady
Reserve your first box.
Pre-order · ships December 2026. Charged today; cancel any time before it ships.*
Pre-order · from $58/moNotes
- Pre-order: charged at checkout. The first batch ships December 2026. Cancel any time before it ships for a full refund.
Symbols on this page refer to the notes above.