Policies

Pre-order terms.

Last updated 20 October 2026

The short version

01You are charged today, at checkout.
02The first batch ships December 2026.
03Cancel any time before it ships for a full refund.

What you are buying

A pre-order for the ViLavo Scalp Serum and micro-infusion applicator, in the supply you choose: one, three or six months. Each month ships as one box of two base vials, six serum vials and four single-use needle heads.

Charge and ship date

We charge your card at checkout. The first batch ships in December 2026.

If the date moves

If we cannot ship by the stated date, we will email you before that date with a new date and the option to cancel for a full refund. If we cannot give a new date, we will cancel and refund your order.

Cancelling

You can cancel any time before your order ships. Email us from the address you ordered with and we refund the full amount to your original payment method.